Irvine, CA, May 17, 2018 — High levels of Customer Engagement earn Comfort Keepers a place in NBRI’s Circle of Excellence.
The National Business Research Institute (NBRI) is pleased to welcome Comfort Keepers to the NBRI Circle of Excellence. The NBRI Circle of Excellence Award recognizes organizations that place a high value on Employee and Customer engagement. These organizations demonstrate their dedication by conducting best in class survey research with NBRI and taking action based upon the results. NBRI commends the leadership of these organizations for their commitment to the Continuous Improvement Process and recognizes their achievements with the Circle of Excellence Award.
To qualify for this honor, the organization must score at or above Stretch Performance at the 75thbenchmarking percentile when measured against their industry, or the organization must improve 5 or more benchmarking percentiles in total company score over the previous research study, a statistically significant amount. It is no small feat to move an entire company’s score of customer loyalty or employee engagement 5 or more percentiles, or to reach Stretch or Best in Class Performance levels.
“Customer Engagement drives Financial Performance,” said Dr. Jan G. West, Ph.D., CEO & Organizational Psychologist at NBRI. “This award is a result of Comfort Keepers’ dedication to measuring and improving their Customer Engagement.”
NBRI conducts Employee, Customer, and Market Research for businesses, and uses this data to help organizations leverage these human factors to make improvements to operations and strategy. With its extensive experience across all industries, NBRI’s research teams bring their clients a combination of deep industry knowledge and expert advice. NBRI’s mission is to help their Clients set new standards of excellence in their industries. NBRI product offerings, such as the Root Cause Analysis, ensures their clients will focus on the most impactful issues.
National Business Research Institute, Inc.
2701 Dallas Parkway; Suite 650
Plano, TX, 75093
CK Franchising, Inc./Comfort Keepers
1 Park Plaza
Irvine, CA 92614